Deeper Listening to End the Upset

Bill Gallagher

Deeper listening makes a powerful difference when you are dealing with upsets. There are fundamental values and concerns behind every upset, and when you stop to listen to those concerns, you can get to the root of the problem more effectively.


Bill and his wife used to argue about whether there should be a TV in their bedroom. As soon as he put himself in her shoes, he realized what the upset must have felt like from her perspective, and effective change immediately happened.


If you want to handle and transform upsets forever, go deep. Look for what the other person isn’t saying and address it. Deeper listening is key to not only personal relationships but in your business relationships as well.



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Scaling Up is the best-selling book by Verne Harnish and our team for Scaling Up Coaches (formerly Gazelles). We share how the fastest-growing companies succeed where so many others fail.


Bill Gallagher, Scaling Coach and host of the show, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.


We help leadership teams with the biggest decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth. Scaling Up is based on Verne’s original best-selling business book, Mastering the Rockefeller Habits.


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