Deborah Westphal — Let’s Build a Human-Centric Future

What is a human-centric business? For business owners that want to scale and grow, they have to move away from a purely systems and process structure and focus on the human element. The biggest resource drain in any organization is its people. They are hard to predict, and sometimes difficult to manage. Today’s guest has some insights on how to position yourself for an uncertain future.

Deborah Westphal’s career spans more than 30 years and she has worked closely with government agencies and Fortune 100 companies on virtually every continent. In 1999, Alvin Toffler tapped her as one of the founding members of his eponymous consulting firm. A passionate humanist and life-long learner, she has guided leaders to challenge biases, ignite ideas, and build resilience for a secure future for organizations including Lockheed Martin, Marriott, the U.S. Air Force, Bayer, Microsoft, NASA, and more.

Deborah grew up working with her hands and fixing things, whether that be houses or cars. This sparked a love for building things and she knew she wanted to be an engineer of some kind when she grew up. Her path led her to the Air Force, an organization that she dedicated 13 years to, and then she became passionate about the business of making things.

Through Deborah’s findings, she decided to write a book with the premise of exploring how organizations have been built over the last few decades. There has always been a priority on efficiency and effectiveness, but the human element seemed to have slipped by the wayside.

Although that might have worked a few decades ago, with the rapid pace of our technology, leaders are faced with unique challenges and it requires more than streamlined efficiency to solve those challenges. If anything, our current working model is broken and we need to embrace a new era of business: the human side.

Interview Links:

Deborah on LinkedIn


Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops.

Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.)

Bill on YouTube

Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies.

We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).

Check out this episode!