Judith Glaser – Develop Your Conversational Intelligence

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Judith Glaser on Scaling UP Business Podcast with Bill GallagherWhat is conversational intelligence? We know about emotional intelligence and ‘traditional’ intelligence, but there is also a third part to it. Today’s show is all about how leaders can produce greater results and be more effective by developing their conversational intelligence. Conversation can bring us closer together and allows everyone to effectively co-create.

Judith Glaser is an author, academic, business executive, and organizational anthropologist. She is the Founder & CEO of Benchmark Communications, Inc., an executive consulting and coaching company with an emphasis on the importance of conversations in shaping corporate culture and achieving corporate goals.

How do you create an environment where every human being has an identity of their own, even when they share the same job title? If leaders think of every human being as being unique and different, it creates a completely different atmosphere in the workforce and it even creates innovation.

What happens in the brain when people treat us with respect and love us, vs. when we’re told we’re doing everything wrong and will never amount to anything? They create chemical, and sometimes, structural shifts in our brain.

Leaders can find ways to create an environment that opens up part of the brain that will make people smarter and the best part is you can do that with just a conversation! That’s what it means to have ‘conversational intelligence.’

Part of conversational intelligence is understanding how to listen and hear in between the lines. Many people listen to figure out how they can fit into the conversation or to correct somebody. Unfortunately, that doesn’t build connections.

If you listen without judgment, listen to just listen, you are able to see more clearly the kinds of emotions people are talking about but can’t seem to put into words. As a leader, it is important to be able to connect with everyone, but just know that some people may take more work than others to reach common ground with them.


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Scaling Up is the best-selling book, by Verne Harnish and the team at Gazelles, on how the fastest growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business podcast and a leading business coach with a Gazelles. We help leadership teams to get the 4 Decisions around People, Strategy, Execution, and Cash right so that they can Scale Up successfully and beat the odds of business growth success. Our 4 Decisions are all part of the Rockefeller Habits 2.0 (from the original best-selling business book, Mastering the Rockefeller Habits).

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