Secrets of a Rockstar Door Opener

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Caryn Kopp, chief door opener, Kopp Consulting. (Aaron Houston NJBIZ)

Caryn Kopp, chief door opener, Kopp Consulting.
(Aaron Houston NJBIZ)

Caryn Kopp is an award-winning CEO recently ranked in the Inc. 5000, best-selling author, and Chief Door Opener at her company, Kopp Consulting. Did you hear that 40-second audio recording at the beginning of the show? What is wrong with that message? On today’s podcast episode, Caryn will shed some light as to how to never be that kind of sales opener.

Keys to Door Opening

Business owners struggling to grow their client base are often missing key components that get them into the “right door” with prospects. Most of the time, people are lacking one or more of what Caryn considers the five pillars of business development: Finding the right target/sales message, the right answers for objections, the right ‘door opener’ doing the footwork, the right execution followed by the right workflow by that right person.

It boils down to hiring talent and using their strengths effectively for the position that needs to be filled. Although it may sound easy, this is a big blind spot for companies. If you hire a closer to be a door opener, this will often lead to disaster and you will find yourself having trouble scaling. Very few people are able to be both an opener and a closer at the same time.

So, after you have the right people in place, how can you get into these doors? It takes a bit of digging. The biggest mistake companies often make is looking at their current A-list clients and asking them what they did right, but what you should focus on instead is why did your very best clients originally want to speak to you in the first place? Dig at this why and then see if there are parallels based off what your different clients are saying.

When you get this feedback, you can take it to the market and attract new customers that otherwise wouldn’t have known or even realized you offer x service. It’s not always obvious to your customer what you offer, so being able to highlight specific things that your A-list clients loved about you is a great door opener.


Interview Links:

Biz Dev Done Right by Caryn Kopp


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Scaling Up is the best-selling book, by Verne Harnish and the team at Gazelles, on how the fastest growing companies succeed where so many others fail. My name is Bill Gallagher with Humanisteq Coaching and I’m one of the Gazelles business coaches. We help leadership teams to get the 4 Decisions around People, Strategy, Execution, and Cash right so that they can Scale Up successfully and beat the odds of business growth success. Our 4 Decisions are all part of the Rockefeller Habits 2.0 (from the original best-selling business book, Mastering the Rockefeller Habits).