Do you get sucked in? A tip for performance coaching.

People can make a lot of noise.

Anytime a person has a setback or a breakdown, they get all freaked out.

In no time at all, they’ll start telling you a complicated story that explains all the reasons they cannot accomplish their goals. They begin focusing on all of the reasons why they had the breakdown, emergency, or crisis.

All these whys are just stuff getting in the way of clarity and a solution.

Last week, I told you that the first thing I do as a high-performance coach is this: “I see everyone as a giant.”

The second thing I do is separate the facts and results from all the narrative.

In other words … “Just the facts, ma’am.”

joe friday just the factsWhen your employees or vendors start telling you a long story, you have to separate the facts from the narrative.

It is natural and normal to become immersed in the timeline of events, so there is no reason to criticize your employees or clients for doing so, but the truth is that very little of the narrative matters. Patiently extracting the facts will bring your clients and employees to a place of calm clarity so they can focus on solutions.

Imagine, for instance, that you are talking to an employee who has fallen behind on his work schedule.

He launches into a long diatribe that explains why he is behind. He’s been sick. Another manager unexpectedly dumped a project on his desk. On top of that, he lost a few days of productivity when his computer crashed.

All of the excuses, while valid, do little to help you find the solution. All the thoughts, feelings and emotions also get in the way of resolution. Practice setting all that aside. The question that needs to be asked is this: What can be done now, after the setback, to get the project  back on track?

As their coach, you can help them see the underlying facts and discover the simple clarity of the situation after the story is set aside.

It’s easy to get wrapped up in the sequence of events, but extracting the essential information brings forth a lot of power when dealing with setbacks and breakdowns.

That’s just a fact.


Bill Gallagher

Gallagher Training

P.S. “Extract the Facts” is the second of my five-point process. Stay tuned for my third tip for high-performance coaching

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Look for Giants | Gallagher Training - September 9, 2013 Reply

[…] P.S. As a high-performance coach, I use a five-point process to help my clients achieve their goals. The first part of my process is: “See people as a giants.” Stay tuned for the second tip for high-performance coaching… […]

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